Customer Service

Shipping & Delivery

All deliveries within UK an ITALY are free. All deliveries within Europe are being delivered with courier services from DPD. Please note that ILLYTRILLY is not responsible for delays caused by the courier service. 


SHIPMENTS WITHIN THE NETHERLANDS 

We strive to deliver your order within 1 to 2 workdays. You will receive a conformation email about the shipment with instructions about how to track and trace your parcel. Our courier service will offer the parcel up to 3 times at your address. If you are not able to receive the parcel they will leave a note at your address and you can pick up the parcel at a post office near your address. 

INTERNATIONAL SHIPPING 

Below you will find an extensive list of countries with their shipping costs and their delivery time in workdays. Within the EU the parcels are send via DPD and outside of the EU the parcels are send via UPS.


 

COUNTRY

SHIPPING COSTS

Australia

19,00 EUR

Belgium

5,00 EUR

Canada

9,00 EUR

China

19,00 EUR

Denmark

5,00 EUR

Finland

5,00 EUR

France

5,00 EUR

Germany

5,00 EUR

Ireland

5,00 EUR

Italy

GRATIS FREE

Japan

19,00 EUR

Luxembourg

5,00 EUR

the Netherlands

5,00 EUR

New Zealand

19,00 EUR

Norway

15,00 EUR

Poland

9,00 EUR

Portugal

15,00 EUR

Romania

15,00 EUR

Spain

5,00 EUR

Sweden

5,00 EUR

Switzerland

19,00 EUR

Turkey

15,00 EUR

United Arab Emirates

19,00 EUR

United Kingdom

Gratis / Free

United States of America

19,00 EUR

Returns & Replacements

When the delivered product(s) do not satisfy your expectations FOR  GOOD ANDN FAIR REASONS is it possible to return the product(s). There are several ways to return your delivered product(s).
You have the possibility to exchange the product for a different colour or size. 
Of course you can also send back the product and reclaim the amount of purchase.

Send an email info@illytrilly.com  for received the RETURN NUMBER and  Send your product including the return number to our return address so we will know what your wishes are. 
Please note: 

• ILLYTRILLY will only accept returned products that are shipped back toILLYTRILLY within 7 days from the delivery date of your order. If the Donsje products are not shipped back to ILLYTRILLY within 7 day from the delivery date, the business will be applied as accepted. 

• Make sure all returned products are exactly as you received them, with the identification tag still attached. ILLYTRILLY will not accept returns for any items that have been worn. 

• The original price paid for the product(s) will be credited within 14 days from receiving your return package. Transportation costs will not be credited. 

• Donsje highly recommends using tractable mail or delivery confirmation. Without this, lost packages will not be refunded. 

• Your account will be credited within 5 working days, please note that depending on the payment processing duration at your bank the creditation might take some additional days
Payment, Pricing & Promotions
PayPal 
PayPal is a system, which serves as an intermediar at online payments. If you decide to use PayPal as payment method, you will be directed to the PayPal login page, where you can make your payment in a secure environment. 

CREDIT CARD 
A different payment option is paying by credit card. You can pay by Mastercard, Visa and American Express. If you want to pay via credit card, select your credit card company and continue with the payment. ( BY PAYPAL )
BANK TRANSFER ON REQUEST contact us: info@illytrilly.com
Legal Term and Conditions

ARTICLE 1
ILLYTRILLY is a registreted Ltd in UK, we remain the design owner of the product FOREVER

ARTICLE 2
All our offers are free of engagement, unless otherwise agreed in writing.

ARTICLE 3
Information regarding size, shape or quality provided by us in illustrations, catalogues, samples, fabric samples, and patterns or in any other form is not binding and is considered to have been issued as an indication.

ARTICLE 4
Any offer, unless expressly mentioned differently, is based on realization under normal circumstances and during normal working hours.

ARTICLE 5
An agreement is achieved by our written confirmation of the order or commission or, by lack thereof, by the actual execution of the order or commission.

ARTICLE 6
Verbal promises by and agreements with our employees are not binding unless after and insofar they have been confirmed by us in writing.

ARTICLE 7
All our prices are VAT excluded and mentioned in Euro, unless otherwise specifically agreed in writing.

ARTICLE 8
We are entitled and/or have agreed to proportionally increase prices with on-charged VAT if, should the costs of aids, parts, materials or raw materials or the cost of labour, governmental taxes or import duties increase after receipt of an offer and/or after the achievement of an agreement; furthermore should our purchasing prices increase due to a change of the value of the Euro as a result of the exchange rates or for other reasons and finally if the contracting party should make any changes to the order, causing us to incur higher costs than assumed upon submission of the offer.

ARTICLE 9
We are entitled to make partial deliveries of orders, even for orders of a compound nature, and to invoice for each partial delivery. A compound order is understood to mean an order in which the contracting party orders a certain quantity of different goods.

ARTICLE 10
If, in case of a compound order, we make partial deliveries without separate invoicing for each delivery, the contracting party is only entitled to delay the payment of the entire order until after the complete delivery of the order, if this has been agreed upon in writing. If we have made a compound offer (i.e. a total price for the offer, without specification of each part of the order) for a compound order, we are not held to invoice a proportional part of the compound price in case of a partial delivery of the order; payment of a proportional part of the agreed price by the contracting party only suffices if agreed in writing.

ARTICLE 11
Unless otherwise agreed in writing, deliveries are ex factory and/or ex warehouse. If we provide a lead time for the delivery of goods, this only means that we will do our utmost to respect the agreed delivery time. The contacting party is not entitled to annul the agreement and/or to claim any damages whatsoever in case we should exceed the time of delivery and/or any term, while this leaves the obligation of the contracting party intact, the contracting party explicitly stating to renounce any rights on compensation for late delivery. The time of delivery only starts after the agreement has been entered into in accordance with article 5 and the contracting party has met all its obligations so far.

ARTICLE 12
Goods that are sent back to us by the contracting party or that were not accepted by the contracting party upon delivery can, for the account and responsibility of the contracting party, be stored by us on-site at our discretion. We are at any time entitled to privately sell such returned and/or refused goods for the account and risk of the contracting party. The proceeds, less our incurred costs, do not need to be accounted for and/or turned over before the date of full payment by the contracting party of the agreed purchasing price plus any interests and costs for late payment, without prejudice to our right to deduct these proceeds from the purchasing price for payment.

ARTICLE 13
If we take care of the transport of goods to the contracting party and arrange for transport, any commitments made towards third parties to this effect will be considered to have been made in the interest and for the account and risk of the contracting party, and any costs – including insurance costs – and risks will be for the account of the contracting party.

ARTICLE 14
Complaints regarding visible flaws and/or the quality of the goods have to be made by registered mail within two weeks after delivery as described in article 11 under penalty of loss of rights. Complaints regarding hidden flaws have to be made by registered mail within six weeks after receipt of the goods under penalty of loss of rights.

ARTICLE 15
Complaints do not entitle the contracting party to suspend its payments and/or other obligations from the agreement in part or in their entirety. If we consider the complaint not founded we are only held to replace the faulty goods, without the contracting party being entitled to any additional compensation. By the delivery of replacing proper goods we will be considered to have met our obligations. If it is impossible for us to replace the goods, they will be deducted from the invoice.

ARTICLE 16
The contracting party is held to pay the price agreed within thirty days after invoice at the latest, at our office or on a bank account specified by us, without any right on discount and/or compensation for any reason whatsoever; the right on any such discount and/or compensation is explicitly excluded.

ARTICLE 17
All the amounts indebted to us by the contracting party, by whatever reason, will immediately, without proof of default and without judicial intervention, legally mature on the due date. Furthermore our claim on the contracting party is immediately due, without proof of default and without judicial intervention, if the contracting party changes its type of business enterprise, asks for suspension of payment, will be declared bankrupt, goes into liquidation, dies, or, if the contracting party is a trading partnership, is dissolved. If the contracting party does not meet its obligations, it will owe us, without prior proof of default, an interest of 1% per month on the full due amount due, in addition to all judicial and extrajudicial costs that we may make for the collection of our claim. The extrajudicial costs amount to 15% of the amount due, with a minimum of 500,- EUR if the Magistrate’s Court has jurisdiction, and 1.250,- EUR in case the County Court is entitled to take cognizance of a claim. The extrajudicial costs include, among others, the costs and fees, charged by the persons we entrusted with the recovery. Furthermore, in case of late payment or annulment of order, the customer legally forfeits to us an undiminished compensation amounting to 15% of the amount due to us, undiminished our right to ask full compensation to our contracting party.

ARTICLE 18
Payments made by the contracting party after having been in default on the grounds of the provisions of article 17, will in the first place be deducted from the judicial and/or extrajudicial costs due, next from the interests, and finally from the sum total.

ARTICLE 19
In case the contracting party fails to meet any of its obligations, or if one of the circumstances referred to in article 17 should occur, we shall be entitled, without proof of default or judicial intervention, to either suspend execution of the agreement or to dissolve the agreement in part or in its entirety, at our discretion, without being held to pay any damages and without prejudice to our rights, including the right on full compensation, undiminished the conditions of article 17.

ARTICLE 20
If we consider the contracting party less or diminished creditworthy, we can insist on a term of payment different from the one mentioned in article 16, and we can ask for advance payment before delivery and/or insist on COD delivery of the goods. Failure to meet one or more of the aforementioned conditions equals non-payment upon maturity. In that case the conditions of article 17 come into force. Should the contracting party not be insurable by our credit Insurance, we reserve the right to cancel the order, without the contracting party being entitled to any damages and/or compensation.

ARTICLE 21
If the agreement is prevented from being executed by force majeure, we are entitled to adapt the agreement to the circumstances or to dissolve the agreement and demand payment of the costs already incurred by us from customer, without the contracting party being entitled to any damages and/or compensation. By force majeure are understood all circumstances beyond our control which make the execution of this agreement troublesome or which prevent the agreement from being executed, either in part or in its entirety.

ARTICLE 22
We shall be considered to have met our obligations towards the contracting party, also if:

1. Small differences in colour, quality, model and design should occur;
2. Not more than 10% of the delivered items of a batch show differences;
3. Set surface measurements do not show differences of more than 3%;
4. Set weights, measures of volume and/or composition do not show differences of more than 10%;
5. A quantity does not amount to less than 90% of what was agreed upon;
6. In case of delivery according to sample, model or design, there is only a slight deviation thereof.

ARTICLE 23
We shall not be liable for loss of profits, consequential loss, other indirect loss, or any other loss resulting from whatever cause, inflicted on persons and/or belongings, on the part of the goods delivered by us.

ARTICLE 24
Insofar we have any liability, this is limited to the invoice amount of the delivered goods. The contracting party shall in any case fully safeguard us and compensate us for any damages to be paid to third parties on that account, should we be held liable by third parties for damages that we are not responsible for.

ARTICLE 25
The contracting party shall safeguard us for any consequences of the use of brands, models, designs, patterns, etc. prescribed in an order.

ARTICLE 26
We remain the owner of all the delivered goods until all outstanding invoices have been paid by or on behalf of the contracting party. As long as the payment of the goods has not been carried out, the contracting party is not entitled to dispose of the goods to our prejudice or in favour of third parties, and more specifically the contracting party is not entitled to pledge the goods to third parties or to make them serve as a security for third parties in the broadest sense of the word, or to make them subject to any personal or commercial rights on behalf of third parties. In case of non-payment or late payment the contracting party is held to immediately make the goods available to us at our request, and the contracting party is held to insure the risk of fire and theft with regard to the goods and shall, at our request, provide us with photocopies of the policy in question and receipts of the contribution payments.

ARTICLE 27
In case a payment is not made, a dispute arises, and a court has to decide we are bound by Amsterdam court proceedings, but in the event we will transfer the case to our English Agent whom is the solely entitled to bring this case to an English court and follows the English court proceedings, and take the matter under English law, and be assisted by English legal presentation. All agreements entered into by us are solely governed by UK law.
All disputes ensuing from such agreements belong to the jurisdiction of the competent Judge in Amsterdam or will be transferred to English court, with the exclusion of any other authority.
Notwithstanding the provisions of the previous paragraph, we reserve the right to bring a dispute resulting from such agreement before the competent Judge in the town or country of residence of the contracting party.

ARTICLE 28
By submitting an order form the contracting party declares to be aware of these General Terms and Conditions, which will also apply for future orders and agreements, unless a new version is made known to the contracting party, which will apply from such time on. These Terms and Conditions will also be sent to the contracting party free of charge at his request.